Client Policies + Service Terms

 

We want you to know that Nuad Bodywork is not a spa. We are an independently owned and operated massage practice runned by two licensed massage therapists.  We have extensive training in the modalities we offer and we continue learning and studying.  We only take a limited number of clients per day so we offer you our service with exceptional care.

We don’t discriminate based on race, gender, sexual preference, country of origin, skin color or body shape.

 

24 hrs Cancellation policy + No-show Policy

Please give us a 24 hrs notice if you have to cancel or reschedule your appointment. If you cancel with less than 24 hrs you will be expected to pay 50% of the cost of the session, on or before your next visit.  Outcall appointments that are canceled once the therapist is on the road would be expected to pay a $50 traveling fee in addition to the 50% of the cost of the session.

 

There is a 100% charge per service for a no-call no-show for office and outcall appointments.

 

Lateness Policy

We understand life is not perfect and clients sometimes can be late. However, sessions will not extended to accommodate the lateness and clients would still be expected to pay for the time they reserved. We might not be able to work on clients after 20 minutes of lateness and they would still be required to pay for 50% of the session.

 

Payment Options and Credit Card Surcharges

We accept cash, checks, Venmo, Cash App, PayPal debit and all major credit cards. You can pay in advance of your session or pay when you come in. A credit card is required when scheduling to reserve any appointment, but you will not be charged until after your session and you could pay differently once here. For your convenience and to recover fees credit card companies impose, a 3.5% surcharge is added to your services for credit cards on file and a 3% for credit cards swiped.